The Club is built on scarcity. Once access is granted, capacity is committed. This policy explains when a refund is possible and when it is not.
1. Memberships
- Inner Circle membership renews automatically at $10 USD / month.
- You may cancel at any time from your member dashboard. Cancellation stops future billing immediately.
- The current billing period remains active until its end date — you retain member benefits until then.
- No partial or pro-rated refunds are issued for the unused portion of a paid month.
- If you were charged in error (e.g. duplicate charge, failed cancellation on our side), email us within 30 days and we will refund in full.
2. Event Tickets
Because our events are capacity-locked and every ticket sold removes a seat from another guest, tickets are non-refundable and non-transferable once purchased, except in the following cases:
- Event cancelled by the Club — full refund to original payment method within 10 business days.
- Event postponed by more than 30 days — you may request a full refund within 7 days of the postponement announcement.
- Duplicate charge or technical error — full refund upon verification.
3. Denied Entry
Tickets are void and non-refundable if entry is refused for any of the following reasons:
- Failure to present valid government-issued photo ID matching the guest list name.
- Attempting to enter under a false identity.
- Arriving in a state of intoxication or under the influence of illegal substances.
- Violating the dress code, code of conduct, or venue policies.
- Arriving after final entry cutoff (typically 90 minutes after door open).
4. Merch (Identity Vault)
- Merch items are limited drops. Sales are final once shipped.
- If an item arrives damaged or defective, contact us within 7 days of delivery with photos. We will replace or refund at our discretion.
- Complimentary influencer-tier items are not refundable or exchangeable for cash.
5. How To Request A Refund
- Email secretsoulciety@secretsoulcietyclub.com with the subject line "Refund Request — [Order ID]".
- Include your full name, order or ticket ID, event name, and the reason for the request.
- Approved refunds are processed within 10 business days to the original payment method. Depending on your bank, it may take an additional 3–7 days to appear on your statement.
6. Chargebacks
Filing a chargeback without first contacting us may result in a permanent ban from the Club and all future events. If you believe a charge is unauthorized or incorrect, email us first — we resolve legitimate disputes quickly and quietly.